Frequently Asked Questions
Everything you need to know about your ROCKBROS gear and orders.
What is the typical shipping time for ROCKBROS orders?
Most orders are processed within 1-2 business days. Shipping usually takes 3-7 business days for domestic orders and 10-20 business days for international destinations, depending on your location.
Does ROCKBROS offer a warranty on cycling accessories?
Yes, we offer a 1-year limited warranty on all performance gear and accessories. This covers manufacturing defects but does not include normal wear and tear or damage from accidents.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for sports equipment?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Are your bike bags and lights waterproof?
Many of our products feature IPX6 or higher water resistance ratings. Please check the specific product description for details on whether an item is water-resistant or fully waterproof.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.